FAQs

These are some of the most commonly asked questions regarding Monero Markets and our services.

  • What deposit options are available on Monero Markets?

    Monero Markets offers traders a wide range of safe and secure banking options. This includes bank wire, credit/debit cards, and some popular electronic wallets.

  • How quickly the money reflects in your account depends on the deposit method used. Usually, credit/debit card deposits and eWallets are faster and take only a few minutes to reflect in your Monero Markets account. However, when you use the bank wire method, you will need to wait 3-5 days for the funds to reflect in your account.

  • Withdrawal is only possible after verifying your Monero Markets account. This is to comply with the internationally-set KYC standards. To withdraw your funds, please submit a signed withdrawal form. The funds will reflect in your account as soon as the request is approved.

  • The withdrawal requests are processed within a few days. The funds will be sent to you as soon as the request is processed. The funds will be sent based on the payment method you used to make a deposit.

  • A withdrawal request can be canceled as long as we haven’t completed processing it. To cancel a withdrawal request, log in to the My Account area and choose the Cancel Withdrawal option.

  • Ensure that your Monero Markets account is fully verified before you request any withdrawal. Verification of your account involves submitting proof of identity as well as proof of residence documentation. After verifying once, you don’t have to do it again. We recommend verifying your account after registering to ensure you are not delayed during the withdrawal process. After verifying your Monero Markets account, complete the withdrawal request form available in the Account Member’s area and submit it. The withdrawal request is submitted instantly and we will process it accordingly.

  • Monero Markets adopts three major base currencies; USD, EUR, and GBP. However, this doesn’t mean that you can only fund your account using these three currencies. You can fund your accounts with your local fiat currencies with no extra charges or fees. Should you have any questions, please contact our customer support team.

  • How fast the money reflects in your account depends on the deposit method used. When you use a credit/debit card and eWallets to deposit funds, the funds will reflect in your account within a few minutes. However, when you use the bank wire method, you will need to wait 3-5 days for the funds to reflect in your account. Should you have any questions, please contact our customer support team.

  • Can I get additional virtual money in my demo account?

    You can request more virtual money in your Monero Markets demo account. Please contact our support team, and they will assist you in getting additional virtual funds loaded into your demo account.

  • Monero Markets operate a transparent fee system. This means that we don’t charge any hidden fees or commissions as we are compensated mostly via spreads.

  • Monero Markets is the ideal trading partner for both experts and novices in the online trading world. It doesn’t matter your trading experience level; Monero Markets provides traders with the necessary tools, features, and resources to access the financial markets with confidence. The secure banking options and professional customer service are also a big plus to all Monero Markets users.

  • Yes, we do. The demo account on Monero Markets is loaded with virtual funds to enable you to gain trading experience before you start real trading. The demo account has the same features and resources as a live trading account.

  • Yes, we do. The Monero Markets web-based platform works on a wide range of devices including mobile phones, desktops, laptops, and tablets. This gives you the flexibility to trade financial and digital assets from any part of the world and at any time.

  • The Monero Markets platform is web-based which means you don’t have to download any software to access the platform.

  • Monero Markets allows users to open a maximum of 10 trading accounts.

  • The minimum deposit amount at Monero Markets is $250.

  • You can start trading cryptocurrencies and other financial assets as soon as you verify your Monero Markets account and deposit funds into it.

  • Visit the Monero Markets official website and click on ‘Sign Up’ on the homepage to start the registration process. Submit the registration form once you have provided the required details, and you can start trading as soon as you receive an email confirmation.

  • How can my password be reset?

    To reset your account password, simply click on ‘Forgot my password’ located on the login section of the site and complete the process.

  • Once the base currency is set in your account, it cannot be changed. As an option, you can open a new account with a new base currency.

  • You can change the account leverage. To do so, kindly contact our customer support team and provide the necessary details required to make the changes. This will include your account number as well as your desired leverage level.

  • Monero Markets supports three major base currencies: USD, EUR, and GBP. You can hold your funds in any of these base currencies.

  • To update your Monero Markets account details, kindly contact our support team who will assist you with the necessary changes.

  • Visit the ‘Account Types’ page on our official website to get further information on the various account types available to you. If you require any additional information, please contact the customer support team.

  • Yes, you can. It is possible to upgrade the account type if you meet the required criteria. Please contact customer support or your account manager to change your account type.

  • Monero Markets allows you to trade with and manage your spouse’s account. However, you will need the consent of your partner and gain access to all the relevant passwords. Monero Markets will also need to verify that you are handling the account on behalf of your spouse directly with your spouse.

  • Account verification is important and we require the following documents from you:
    (1) POI – Proof of Identity; a colored copy of a government-issued identification document, such as a passport or an ID card; (2) POA – Proof of Address; we accept a document dated not more than 3 months which reflects your full name and full address that matches your trading account registration details. Utility bills and bank statements are the most commonly accepted POA documents.

  • Monero Markets is a global financial services provider, and as such, we are required to abide by the international anti-money laundering (AML) and KYC (Know Your Customer) guidelines. We are also required to keep a record of your details and ensure the safety of your financial and personal information.